- Refresh the book. Do not edit live appointments until the calendar redraws.
- Check buffers, provider availability, and open blocks for overlap.
- If one chair is stuck, try another provider calendar before a full restart.
salonbills
Pulse Hub
Search first.
Then a human.
Immediate help for a blocked desk. Read the documentation. Run the checks. Chat or call only if the floor is still stuck.
All systems normal · Booking, payments, messaging, and admin pulses are healthy.
Status detail →01 · Documentation
Read this before you chat or call
Most desk blocks are a setting, a buffer, or a ticket item. Search the library. Open the article. Then come back if you are still blocked.
setup
First location checklist
Services, chairs, team invite, go-live.
Read → booking Keep capacity honestBuffers, deposits, waitlists, calendars.
Read → booking No-show recovery systemDeposits, reminders, refill rules.
Read → payments Tickets, tips, settlementIndia-ready checkout and billing FAQs.
Read → payments Beauty-native checkoutTips, retail, and plans in one goodbye.
Read → memberships Plans the book can keepRenewals and unused-value cues.
Read → login Permissions and lockoutsRoles, login, and when to escalate.
Read → setup Feature how-tosBooking, POS, recovery, profiles.
Read → setup Guides libraryDeep-dive operator playbooks.
Read → setup VideosProduct tours when reading is slow.
Read →No matching docs. Try booking, payments, messaging, or login — or talk to us below.
02 · Desk checks
What broke on the floor?
Pick the pulse. Do the three steps. If it is still blocked, skip to chat or call.
- Confirm ticket items, tips, and plan redemptions match what the guest bought.
- Retry the same method once. Do not double-charge.
- Check Pulse status for payments. If the pulse is red, skip retries and talk to us.
- Confirm the guest number is valid and the reminder template is on.
- Send one test to a staff phone before blasting the book.
- If nothing leaves the queue, open Pulse Hub chat. Do not keep resending.
- Reset access from team settings with an owner account.
- Confirm the role still has desk permissions. Support does not invent policy in the inbox.
- If every owner is locked out, call. Do not create a second studio to work around it.
03 · Still blocked?
Chat the desk or call now
This is immediate help. WhatsApp the same number we publish. Call if guests are waiting. Email is for questions that can wait until the book calms down.
Need the long path?
Support Center for everything else
Setup, migrations, FAQs, and academy live on Support Center. Pulse Hub is only for a desk that cannot wait.