salonbills

Resources · Support Center

Answers for
a loud desk.

Setup, how-tos, billing, and compliance. Search first. If the book is frozen mid-shift, open Pulse Hub before you chat or call.

Open Pulse Hub Call +91 74060 87788

All systems normal · Booking, payments, and messaging pulses are healthy.

Open Pulse Hub →
01SetupLaunch without losing the book
02How-tosShort answers for daily work
03BillingTickets, tips, plans, settlement
04Pulse HubImmediate help before a human

01 · What you get

Help that matches a real desk

Setup and migration help

Go-live paths, data moves, and first-week checklists.

Feature how-tos

Step-by-step answers for booking, POS, and recovery.

Billing and payments FAQs

Tickets, tips, plans, and settlement questions.

Compliance overview

Access, retention, and guest-data boundaries.

Contact support

Human help when the desk needs a person, not a loop.

03 · Setup and migration help

Launch without losing the book

Create locations, import services and clients, set chairs or rooms, then invite the team. Migration windows are scheduled with support so history lands clean.

  1. Confirm services, durations, and buffers
  2. Import clients and open appointments
  3. Connect payments and deposit rules
  4. Train the desk on day-one flows

04 · Feature how-tos

Short answers for daily work

Self-bookingGuest inventory overnight SchedulingLoud book, calm desk PaymentsTips to retail MembershipsPlans that stick Client profilesNotes the desk uses Forms & chartsMedspa clinical calm Guides libraryDeep-dive playbooks VideosProduct tours

05 · Booking & scheduling

Keep capacity honest

Buffers, deposits, waitlists, and provider calendars. When appointments move, the book should stay true for every chair and room.

  • Deposit rules by service
  • No-show recovery paths
  • Soft-hour fill cues
  • Provider fairness settings

06 · Billing and payments FAQs

Tickets, tips, plans, settlement

How do I set up my first location?

Create the location, add chairs or rooms, import services, then invite your team. Setup and migration help walks you through each step.

Can you migrate from another system?

Yes. We support guided migration for clients, services, and appointment history. Contact support to schedule a migration window.

How do deposits and no-show policies work?

Set deposit rules per service or category, then apply them at booking. The book stays honest and the desk stays calm.

Which payment methods are supported in India?

Checkout paths are India-ready for common local methods including UPI-friendly flows. Billing and payments FAQs cover settlement basics.

How do memberships renew?

Memberships renew on the plan cadence you set. Unused-value cues help the desk recover before loyalty leaks.

Where do I manage staff permissions?

Open team settings, assign roles for front desk, providers, and owners. Feature how-tos cover permission matrices.

Is guest data protected?

Yes. Compliance overview covers access control, retention basics, and how we scope guest and staff data.

How do I contact a human?

Open Pulse Hub first to search docs and run desk checks. If you are still blocked, chat on WhatsApp or call +91 74060 87788. Non-urgent questions can go to support@salonbills.com.

07 · Memberships & packages

Plans the book can keep

Create plans, track usage, and surface unused value before loyalty leaks. Growth only counts when capacity stays honest.

08 · Clients & profiles

Notes the desk will actually use

Preferences, history, and alerts that show up mid-shift. Clean profiles reduce repeated questions and protect craft.

09 · Multi-location help

One playbook. Local control.

Brand standards without crushing personality. Shared reporting with fair local ownership for franchises and groups.

10 · Compliance overview

Trust boundaries for guest and staff data

Access control

Role-based permissions for desk, providers, and owners.

Data scope

Guest and staff records stay inside product boundaries.

Retention basics

Keep what operations need. Drop what policy does not require.

Audit habits

Document changes that affect billing, deposits, or permissions.

11 · Academy content

Train the team without slowing the floor

PlaybooksGuides libraryDeep-dive operator guides WatchVideosTours and tips PracticeToolsGrowth, staffing, revenue LearnBlogOperator writing

12 · Troubleshooting

When something feels off

01 Booking conflicts

Check buffers, provider availability, and open blocks before editing live appointments.

02 Payment mismatch

Confirm ticket items, tips, and plan redemptions. Then verify settlement in billing FAQs.

03 Login or permissions

Reset access from team settings. Escalate to contact support if roles look wrong.

04 Sync delays

Refresh the book, check Pulse status, then open Pulse Hub if the desk is blocked.

13 · Built for

Help paths by floor type

Salon Medspa Spa Barber Nail Massage

14 · Pulse Hub

Immediate help before chat or a call

Pulse Hub is the urgent desk: search documentation, run the checks, then chat or call only if the floor is still blocked.

  • Search guides and how-tos first
  • Run booking, checkout, messaging, and login checks
  • Chat the desk or call if you are still blocked
Open Pulse Hub Chat or call →

15 · Contact support

Talk to a person

16 · See it live

Scheduling, payments, and admin. Handled in one intelligent system.

Book a demo when help articles are not enough and you need the product on your week.

Schedule a demo Call us

17 · Status detail

Pulse components

Booking

Calendars and self-booking healthy

Payments

Checkout and tips healthy

Messaging

Reminders and recovery healthy

Admin

Permissions and reporting healthy

Need a person?

Search first. Then talk.

Pulse Hub for a blocked desk. Support Center for everything else. Call if guests are waiting.

Open Pulse Hub Call us