salonbills
Careers · Open role
Support
Product Support Specialist
Support Salon Bills customers with clear answers, calm triage, and tight loops back to product. No inventing features in the inbox.
About the role
Support Salon Bills customers with clear answers, calm triage, and tight loops back to product. No inventing features in the inbox.
Answer product questions with clarity. Close the loop without inventing features in the inbox.
What you will do
- Resolve product questions across booking, POS, and memberships.
- Triage severity, document patterns, and escalate with context.
- Write help notes that stay accurate to the shipped product.
- Feed recurring issues to product and engineering with evidence.
- Keep tone calm when the customer week is dense.
What you bring
- 2+ years in product support, customer success, or similar roles.
- Excellent written English and structured troubleshooting.
- Comfort learning a complex SaaS product deeply.
- Discipline about not promising unshipped behavior.
- Reliable follow-through and documentation habits.
Nice to have
- Prior support for scheduling, payments, or retail POS tools.
- Light SQL or admin-tool fluency.
How we hire
Read this JD, then submit the application form with resume, LinkedIn, notice period, and CTC details. We reply by email if we move forward.